Services
Membership
Heidi is a member of EMCC and subscribes to EMCC’s Code of Ethics (www.emccouncil.org/uk). I can help healthcare services with a number of performance, support, development, coaching and mentoring services, including:
Support Organisations with Their Quality and Clinical Governance Agenda
Being a nurse means that patient safety and high-quality care have been at the centre of everything Heidi strives for. Having developed, led and implemented clinical governance structures and processes within different organisation health care settings, Heidi is able to offer any required support within this field of work.
Investigator of Serious Incidents and Complaints
Heidi is passionate about patient safety and understanding why serious incidents occur and how they can be prevented from being repeated. Heidi has been the Lead Investigator for several serious incident and complaint investigations.
Heidi is also in the final stages of her Doctorate studying and researching serious incidents and learning from these.
Leadership and Team Development Across the Workforce Within Organisations
Heidi has worked with multiple professionals and workforces across different organisations to improve leadership and team working. The structure of this work has been undertaken in a variety of formats varying from 1:1 to holding workshops with differing numbers of people utilising the ‘coaching conversation.’
Supporting General Practice and Primary Care Networks
Heidi has been working with general practices for a number of years in the form of differing roles and functions. This has included supporting practices to become Super Partnerships, providing clinical and managerial leadership and support. Heidi has worked with Federations, Primary Care Networks and individual practices. An example of the types of work are; preparation for CQC inspections, business and management support to networks of practices and ensuring network agreements and schedules are in place. Due to these experiences Heidi holds comprehensive knowledge of general practice and primary care networks including the potential opportunities and the challenges of the changing health care system.
Coaching and Mentoring Including Facilitation and Action Learning Sets
Heidi is passionate about high quality patient services and that the support and dedication of staff is essential to deliver this; therefore, an advocate of creating a workforce who enjoy being at work.
“How we treat each other is so important in today’s busy and high-pressured world and it’s easy to forget that we all experience and deal with these pressures in very different ways, and they can all impact on our personal and working lives.
Coaching and mentoring are powerful tools to help people ‘clear their paths’ in order to accomplish their goals and get where they want to be”.
Using coaching, mentoring facilitation and action learning sets Heidi unlocks people’s potential to achieve and succeed.
Heidi is an accredited coach and is a member of the European Mentoring and Coaching Council.
Contact
This is an example of some of the services Scott-Smith Consultancy Ltd can offer. Please make contact, even if the service you are looking for is not specifically mentioned, as Heidi’s experience and skill set may still benefit what you need.